Terms and conditions

WHB Hotel Kft. – Energy Hotel & Business Center

1. Service Provider Details

Company name: WHB Hotel Kft.
Registered office: H-9027 Győr, Juharfa utca 11., Hungary
Tax number: 14759178-2-08
Postal address / Place of business activity: H-7030 Paks, Energia utca 4., Hungary
Telephone: +36 75 677-850
E-mail: info@hotelenergy.hu
Website: www.hotelenergy.hu

2. General Provisions

2.1. These General Terms and Conditions (hereinafter: “GTC”) govern the use of the accommodation and services operated by the Service Provider at Hotel Energy & Business Center **** SUPERIOR, Paks. 2.2. Individual conditions do not form part of these GTC; however, they do not exclude the conclusion of separate, special agreements with travel agents, tour operators, or other partners, with terms adapted to the specific business relationship. 3. Contracting Party 3.1. The services provided by the Service Provider are used by the Guest.3.2. If the Guest places an order for the services directly with the Service Provider, the Guest shall be considered the Contracting Party. The Service Provider and the Guest, provided that the conditions are fulfilled, shall jointly enter into a contractual relationship. 3.2. The Service Provider and the Guest shall jointly, provided that the conditions are fulfilled, become contractual parties (hereinafter referred to as the “Parties”).3.3. If the order for the services is placed with the Service Provider by a third party acting on behalf of the Guest (hereinafter referred to as the “Intermediary”), the terms of cooperation shall be governed by the agreement concluded between the Service Provider and the Intermediary. In such cases, the Service Provider shall not be obliged to examine whether the third party is lawfully representing the Guest.4. Method and Conditions of Using the Services4.1. Upon the Guest’s verbal or written request for an offer, the Service Provider shall always provide a written quotation. If no specific order is received within 48 hours from the date the offer is sent, the Service Provider’s obligation to the offer shall cease.4.2. The Contract shall be concluded exclusively by the Service Provider’s written confirmation of the Guest’s written reservation and shall therefore be deemed a written contract. Consequently, without the Service Provider’s written confirmation – at least by e-mail – no reservation shall be considered valid and no binding contract shall be formed. The Contract is a written agreement concluded between the Service Provider and the Contracting Party regarding the ordering of the services.

4.3. Any reservation, agreement, modification, or verbal confirmation thereof made verbally shall not be considered contractually binding.4.4. The Contract for accommodation services shall be concluded for a definite period of time.4.5. In the case of accommodation services, if the Guest permanently leaves the accommodation prior to the expiration of the agreed period (hereinafter referred to as the “Accommodation”), the Service Provider shall be entitled to the full consideration of the accommodation service stipulated in the Contract, subject to occupancy and in the absence of a different agreement. The Service Provider shall be entitled to resell the Accommodation vacated prior to the expiration of the agreed period.

4.6. Any extension of the accommodation services initiated by the Guest shall be subject to the prior consent of the Service Provider. In such cases, the Service Provider may require settlement of the fees for services already rendered. 4.7. A condition for using the accommodation services is that Guests must verify their identity in accordance with the applicable legal regulations prior to occupying the room. No person may stay in the hotel without registration. 4.8. Any modification and/or amendment of the Contract shall require a written agreement signed by the Parties.5. Arrival at and Departure from the Hotel / Check-in – Check-out 5.1. Rooms may be occupied from 2:00 p.m. on the day of arrival. Subject to hotel availability, the Service Provider may offer early check-in and late check-out for an additional fee. 5.2. If the Guest does not arrive by 6:00 p.m. on the arrival date specified in the Contract, the Service Provider shall have the right to withdraw from the Contract, unless a later arrival time has been agreed upon. 5.3. If the Guest has paid a deposit, the room(s) shall be reserved until 12:00 noon on the following day at the latest. 5.4. On the day of departure, rooms shall be available to Guests until 11:00 a.m. (until 10:00 a.m. in the case of groups). 5.5. If the Guest fails to vacate the room by 11:30 a.m. on the departure date indicated at check-in and the Service Provider has not given prior consent to extend the stay, the Service Provider shall be entitled to charge the room rate for an additional day, and at the same time the Service Provider’s obligation to provide services shall cease.6. Prices 6.1. The hotel’s current list prices (Rack Rates) are displayed in the hotel rooms or at the hotel reception.

6.2. Price lists for other services are displayed in the respective hotel departments (Restaurant, Lobby Bar, Spa). 6.3. The Guest may always obtain information about the prices of the services at the hotel reception prior to the commencement of the service. 6.4. The Service Provider reserves the right to change its advertised prices without prior notice. The current room rates are available on the hotel’s website (www.hotelenergy.hu). 6.5. If the Guest has made a reservation and it has been confirmed in writing by the Service Provider, the Service Provider may not change the price already confirmed. 6.6. When communicating prices, the Service Provider shall indicate the applicable, legally regulated tax content of the prices (VAT, local tourist tax) valid at the time of the offer. Published prices include VAT as defined by law, but do not include the local tourist tax, which must be paid on site. Any additional charges resulting from changes in applicable tax laws (VAT, local tourist tax) shall be passed on to the Contracting Party upon prior notice. If the Service Provider sets its prices in euros, conversion shall be based on the daily exchange rate published by the National Bank of Hungary. 6.7. The Service Provider applies a Best Price Guarantee. A basic condition for claiming the guarantee is the possession of a valid, confirmed room reservation made via the hotel’s official website. The lower price must be available under the same booking conditions as those confirmed by the hotel. These conditions are as follows: • Applicable to the same hotel • Identical arrival and departure dates • Identical number of guests and guest ages • Identical room type and number of rooms • No difference in the quantity or content of additional services ordered The Best Price Guarantee does not apply to the following rate types: • Rates available on non-public platforms (e.g. club systems, corporate rates) • Rates available on auction websites • Rates involving the use of loyalty points provided by any partner • Rates available through promotional codes

7. Offers and Discounts 7.1. The Service Provider’s offers – with the exception of daily room rates – are available to Guests only with limited room capacity. 7.2. Current offers, discounts, and promotions are published on the hotel’s website.

7.3. Advertised discounts apply exclusively to individual room reservations, unless the Service Provider expressly indicates otherwise in the terms and conditions of the given discount.

7.4. Advertised discounts may not be combined with any other discounts. 7.5. Discounted rates are always subject to availability. 7.6. In the case of reservations for products subject to special conditions, group bookings, or events, the Service Provider shall define the applicable terms and conditions in an individual contract. 7.7. For children accommodated in the same room as their parents, the Service Provider grants the following accommodation and catering discounts:• From 0 to 3 years of age: 100% discount • From 3 to 12 years of age: 50% discount • From 12 to 18 years of age: adult rates apply 7.8. Extra beds are available only in certain room types. 7.9. Requests for extra beds must be agreed with the Service Provider in advance, at the time of making the reservation. 8. Cancellation Policy 8.1. Unless otherwise specified in the hotel’s offer, accommodation services may be cancelled free of charge until 4:00 p.m. on the 3rd day prior to the day of arrival. 8.2. If the Contracting Party has not secured the use of the accommodation services by paying a deposit, providing a credit card guarantee, or by any other method specified in the Contract, the Service Provider’s obligation to provide services shall cease after 6:00 p.m. local time on the day of arrival. 8.3. If the Contracting Party has secured the use of the accommodation services by paying a deposit, providing a credit card guarantee, or by any other method specified in the Contract, and fails to arrive on the day of arrival, the Service Provider shall enforce a penalty in the amount specified in the Contract, but at least the price of one night’s accommodation. In such cases, the accommodation shall be held for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider’s obligation to provide services shall cease. 8.4. In the event of cancellation within 72 hours prior to the confirmed day of arrival, the penalty shall be the price of one night’s accommodation; in the event of cancellation within 24 hours prior to the confirmed day of arrival, the penalty shall be 50% of the total reservation amount, but at least the price of one night’s accommodation. 8.5. If the Contracting Party is an economic organization (including business associations, social organizations, churches, municipalities, municipal institutions, state bodies and their institutions, etc.), in the event of cancellation the penalty payable shall be borne by the Contracting Party / Ordering Party even if the accommodation fee is otherwise paid directly by the Guest acting on behalf of the Ordering Party. 8.6. In the case of reservations for products subject to special conditions, group bookings, or events, the Service Provider shall determine conditions differing from the above in an individual contract. 8.7. In the case of group bookings, the cancellation and modification conditions shall be as follows: 8.7.1. Cancellation of the entire room block free of charge is possible up to 60 days prior to arrival. 8.7.2. Up to 30 days prior to arrival, 30% of the original room block may be cancelled free of charge; the cancellation fee for the remaining rooms shall be 10% of the ordered services. 8.7.3. Up to 16 days prior to arrival, 15% of the original room block may be cancelled free of charge; the cancellation fee for the remaining rooms shall be 25% of the ordered services. 8.7.4. Up to 7 days prior to arrival, 9% of the original room block may be cancelled free of charge; the cancellation fee for the remaining rooms shall be 50% of the ordered services. 8.7.5. In the event of cancellation within 7 days prior to arrival or no-show, the penalty shall be 100% of the ordered services. 8.8. Pursuant to Section 29 (1) point l) of Government Decree No. 45/2014 (II.26.), the right of withdrawal/termination without justification and free of charge within 14 days does not apply to the services provided by the Service Provider. Even in the case of online reservations, the Contracting Party may cancel the services exclusively in accordance with the above cancellation conditions. 8.9. Written cancellation must be received by the hotel by the specified deadline. 8.10. If the Guest fails to arrive on the indicated date and no cancellation has been made, the Hotel shall notify the Ordering Party on the following day and, unless otherwise instructed by the Ordering Party, may resell the room for the remaining period of the reservation. 8.11. In the case of group dining or event catering services, the Service Provider is unable to accept changes in the number of participants within 48 hours prior to the service. 8.12. In the event of late cancellation or failure to cancel, a cancellation fee amounting to 100% of the price of the ordered service excluding beverages shall be payable. For the purpose of determining this, the relevant meal times shall be 11:00 a.m. for lunch and 5:00 p.m. for dinner, irrespective of the scheduled time of the ordered service.

9. Method of Payment, Guarantee 9.1. Payment for the ordered services may be made on site in cash (in Hungarian Forints or in a currency specified by the Service Provider), by bank card accepted by the Service Provider, by SZÉP Card, or, based on a separate written agreement, by bank transfer or via online payment.

9.2. In the case of payment by bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel’s bank account prior to arrival in such a manner that the amount is credited to the hotel’s bank account by the day of arrival, or the Guest shall prove the transfer by submitting an irrevocable confirmation issued by the Guest’s bank. 9.3. The Service Provider shall be entitled to request a payment guarantee prior to the use of the hotel services ordered by the Guest, but no later than upon the Guest’s arrival. Such payment guarantee may take the form of pre-authorization on the Guest’s bank card, payment of the ordered services on site upon arrival in cash or by a cash substitute accepted by the hotel, or a bank transfer in the amount corresponding to the value of the ordered services to the hotel’s bank account prior to commencement of the service. In the case of payment by SZÉP Card, in order to ensure lawful card use, the hotel may request advance payment of the ordered services and the presentation of an official personal identification document by the Guest. 9.4. Convenient and secure payment by bank card is available on the Service Provider’s website. After ordering the selected services, the Guest will be redirected to the website of the financial service provider contracted by the Service Provider, where payment may be made by bank card through an encrypted transaction considered to be among the most secure methods currently used by banks. To do so, the Guest must click on the “payment by bank card” option when selecting the payment method, then enter the card number and expiration date on the payment server of the financial service provider. The financial service provider accepts VISA Classic, VISA Electron, and Eurocard/MasterCard cards. Bank cards issued exclusively for electronic use may only be accepted if their use is authorized by the issuing bank. Following a successful transaction, the financial service provider issues an authorization number for the transaction, which is recommended to be printed, saved, and retained. In the event of an unsuccessful transaction, the system shall notify the Guest of the reason for the error by means of an error message. 9.5. Online card payment is also available with Széchenyi Pihenőkártya (SZÉP Card) issued by OTP, K&H, and MKB, in accordance with the procedure described in Section 9.4. 9.6. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider shall issue an electronic invoice for the fees payable and for any amounts paid to the Service Provider by the Guest for any legal title, and shall send such invoice by e-mail. 9.7. When issuing the invoice for amounts paid or payable, the Service Provider shall use the data provided during online booking, or in the case of bookings made by e-mail or telephone, the data provided by the person making the reservation. • The data provided here (name, address, and tax number if required) shall appear in the “Buyer” section of the invoice. The Guest may request modification of the provided data within 1 day following the reservation; thereafter, no modification shall be possible.

 

The Service Provider shall issue the final invoice based on the data provided at the time of booking.
• Only one invoice may be issued per booking; bookings may not be divided into multiple parts for invoicing purposes. If the Guest requests separate invoices issued in the name of two or more guests (or companies), a separate booking must be made for each. Subsequent modifications to bookings (e.g. purchase of additional services) shall be invoiced separately. • If the Guest notices any error in the invoice, in order to remedy the issue, the person or company indicated as the buyer on the invoice must send an electronic message to the following address: info@hotelenergy.hu. The Service Provider aims to handle the reported issue and provide feedback to the Guest within 15 days from the date of notification.9.8. The Service Provider may also issue electronic invoices. The original electronic invoice issued by the Service Provider shall be a PDF file attached to an e-mail sent to the person/company indicated in the booking. In accordance with the applicable Hungarian legislation, the Service Provider is entitled to issue invoices in electronic form. The electronic invoice is a file in a special format which contains the image of the traditional invoice issued by the Service Provider in PDF format (meeting the Hungarian invoice format requirements prescribed by Act CXXVII of 2007 on VAT), and within the PDF file includes the electronic signature and time stamp in accordance with Hungarian legal regulations. The signature is created in the name of the Service Provider and is provided with a “qualified certificate” issued by a qualified certification authority contracted for this purpose. The electronic invoice contains all necessary information enabling verification of the validity of the certificate attached to the signature and time stamp. If the invoice is used as an accounting document, the recipient of the invoice is

10.1.2. the Guest fails to vacate the room by 11:30 a.m. on the day indicated at check-in as the day of departure, and the Service Provider has not given prior consent to extend the stay; • 10.1.3. the Guest behaves in an objectionable or rude manner with regard to the safety or order of the accommodation, or towards its employees, is under the influence of alcohol or drugs, or displays threatening, offensive, or otherwise unacceptable behavior; • 10.1.4. the Guest is suffering from an infectious disease;
• 10.1.5. the Contracting Party fails to fulfill the advance payment obligation stipulated in the Contract by the specified deadline.

10.2. If the Contract between the Parties cannot be performed due to force majeure (“vis maior”), the Contract shall terminate. 11. Accommodation Guarantee 11.1. If, due to its own fault (e.g. overbooking, temporary operational issues, etc.), the Service Provider is unable to provide the services specified in the Contract at its hotel, the Service Provider shall be obliged to arrange the Guest’s accommodation without delay.

11.2. The Service Provider shall be obliged to: • 11.2.1. provide or offer the services specified in the Contract, at the price confirmed therein, for the agreed period – or until the impediment ceases – at another accommodation of the same or higher category. Any additional costs incurred in providing substitute accommodation shall be borne by the Service Provider; • 11.2.2. provide the Guest with the opportunity to make one telephone call free of charge in order to notify others of the change of accommodation;
• 11.2.3. provide free transfer for the Guest to move to the offered substitute accommodation and, if applicable, to move back at a later time.

If the Service Provider fully complies with the above obligations, or if the Guest accepts the substitute accommodation offered, the Contracting Party shall not be entitled to submit any subsequent claim for damages. 12. Illness or Death of the Guest 12.1. If, during the period of use of the accommodation services, the Guest becomes ill and is unable to act in his or her own interest, the Service Provider shall offer medical assistance.12.2. In the event of the Guest’s illness or death, the Service Provider shall be entitled to claim cost compensation from the relative, heir, or payer of the ill or deceased Guest in respect of any medical and procedural costs incurred, the consideration for services used prior to death, and any damage caused to equipment or furnishings in connection with the illness or death.

13. Rights of the Contracting Party

13.1. Pursuant to the Contract, the Guest shall be entitled to use the reserved room and those facilities of the accommodation that fall within the scope of customary services and are not subject to special conditions, in accordance with their intended purpose.13.2. With regard to the services provided by the Service Provider, the Guest shall be entitled to: 13.2.1. submit a verbal complaint, which must be investigated immediately and remedied as necessary. If the Guest does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall promptly draw up a written record of the complaint and its position thereon, and shall provide a copy thereof • in the case of a verbal complaint made in person, to the Guest on the spot; • in the case of a verbal complaint made by telephone or by other electronic communication services, to the Guest together with the substantive response, no later than within 30 (thirty) days. 13.2.2. submit a written complaint, in which case the Service Provider shall be obliged to respond in writing in a substantive manner within 30 (thirty) days of receipt of the complaint and to take the necessary measures to communicate its response. If the complaint is rejected, the Service Provider shall be obliged to provide justification. The Guest may submit the written complaint to the following address: • by e-mail: info@hotelenergy.hu
• by post: H-7030 Paks, Energia utca 4., Hungary obliged to store the electronic invoice in electronic form (similarly to printed invoices). To view and verify the authenticity and integrity of the electronic invoice, Adobe Reader version 8 or later must be installed on the computer.

10. Refusal to Perform the Contract, Termination of the Service Obligation

10.1. The Service Provider shall be entitled to terminate the Contract for accommodation services with immediate effect and thus refuse to provide the services if:
• 10.1.1. the Guest does not use the room and/or the facilities made available in a proper and intended manner.

13.3. If the Service Provider performs the services specified in the Contract defectively, the Contracting Party shall be entitled to warranty rights in accordance with the provisions of the Hungarian Civil Code (Ptk.), appropriate to the nature of the services.

13.3.1. In such cases, the Contracting Party may request the repair of the defect or the repeated performance of the defective service by the Service Provider, unless fulfillment of the claim chosen by the Contracting Party is impossible or would result in disproportionate additional costs for the Service Provider compared to fulfilling another claim.

13.3.2. The Contracting Party shall be entitled to request a price reduction or to terminate the Contract if the Service Provider has not undertaken, is unable to perform, or if the Contracting Party no longer has an interest in the repair or repeated performance of the service.

13.3.3. The Contracting Party may switch from the chosen warranty right to another; however, the costs of such a change shall be borne by the Contracting Party, unless the change was justified or caused by the Service Provider.

13.3.4. The Contracting Party shall notify the defect without delay after its discovery, but no later than within 2 months of discovering the defect. Due to the nature of the service, repair and termination of the Contract are not possible after departure. In the case of a consumer, warranty rights may not be enforced beyond the 2-year limitation period calculated from the date of performance of the Contract.

13.3.5. In the case of a consumer, within 6 months from the date of performance, there are no additional conditions for enforcing warranty claims beyond notifying the discovered defect, unless this is incompatible with the nature of the defect. After the lapse of 6 months from the date of performance, however, the Contracting Party shall bear the burden of proving that the defect already existed at the time of performance.

14. Obligations of the Contracting Party 14.1. The Contracting Party shall be obliged to settle the consideration for the services ordered under the Contract by the deadline and in the manner specified in the Contract. 14.2. The Guest shall ensure that children under the age of 14 under his or her responsibility remain in the Service Provider’s hotel only under adult supervision. 14.3. The Guest may not bring his or her own food or beverages into the hotel or its catering units. 14.4. Within the hotel premises and on the terraces, in order to ensure the peace and quiet of Guests, making noise is prohibited after 10:00 p.m., including watching television or listening to music at a disturbing volume within guest rooms, as well as loud music in the lobby. Compliance with this rule shall be enforced by the hotel staff. 14.5. If Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider shall be entitled to charge a reasonable fee for such consumption (so-called “corkage fee” in the case of beverages). It is prohibited to remove food or beverages from the hotel’s catering units for consumption outside those units by hotel guests. 14.6. Prior to the operation of any electrical devices brought to the accommodation by Guests that do not fall within the usual travel necessities, the Service Provider’s consent must be obtained.14.7. Guests’ vehicles may be parked free of charge in the open, enclosed, camera-monitored but unattended parking lot. The Service Provider shall not be liable for any damage to vehicles or items placed therein, including but not limited to: vehicle break-ins, theft of any items in the vehicle, vehicle theft, or damage caused by natural events. The Service Provider does not assume responsibility for valuables left in guest rooms; Guests are advised to use in-room safes or the central reception’s safe deposit facilities for secure storage. 14.8. Traffic in the parking area must comply with the rules of the Hungarian Road Traffic Act (KRESZ). The maximum permitted vehicle speed is 5 km/h. 14.9. Waste must be placed in trash bins located throughout the complex and in the rooms. Furniture may not be removed or relocated from the room or the building. 14.10. Equipment and installations on the premises of the complex may be used by the Guest at their own risk, while strictly following the instructions and operating manuals displayed.

14.11. In accordance with Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in the hotel’s enclosed areas (including guest rooms) and on communal premises. Signage indicating the obligation to comply with the law has been placed by the Service Provider in legally required areas. Hotel staff are entitled to warn Guests and any other persons on the hotel premises to comply with the law and cease any unlawful conduct. Guests and all persons present on the hotel premises are obliged to comply with the law and follow any warnings issued. 14.11.1. If the Service Provider is fined by the competent authority due to a violation of the referenced law by any Guest or other person present on the hotel premises, the Service Provider reserves the right to pass the fine on to the individual responsible for the unlawful conduct and to require payment from them.14.11.2. If the Guest demonstrably violates the obligations set forth in the above-mentioned law, they shall be required to pay a fee of HUF 15,000 to the Service Provider. The Service Provider is entitled to charge this amount to the Guest’s room bill, and the Guest is obliged to settle it upon departure. 14.12. In case of fire, the reception must be notified immediately. 14.13. Guests who jointly use rooms and shared hotel equipment or furnishings shall be jointly and severally liable for any damage caused by misuse. 14.14. Any fireworks or other activities requiring official permits brought by the Guest require the hotel’s written consent, as well as the necessary official authorizations obtained by the Guests.14.15. The Guest must report any damage suffered immediately to the hotel and provide all necessary information required by the Service Provider to clarify the circumstances of the damage, and, if applicable, for police reports or legal procedures.14.16. The Guest expressly acknowledges that, for security purposes, the hotel operates a closed-circuit camera system in common areas (excluding changing rooms and restrooms, but including the parking lot and outdoor areas directly belonging to the hotel). Recordings are deleted in accordance with applicable legal regulations.14.17. Pets (dogs, cats) may be brought into the hotel for the fees specified in the price list. Guide dogs may be brought into the hotel free of charge.

LIABILITY OF THE CONTRACTING PARTY

The Guest shall be liable for all damages and disadvantages incurred by the Service Provider or third parties as a result of the actions or negligence of the Guest, their companions, or other persons under their responsibility. This liability remains in effect even if the injured party is entitled to claim compensation directly from the Service Provider.

RIGHTS OF THE SERVICE PROVIDER

If the Guest fails to pay for services used or booked under the Contract that are subject to cancellation fees, the Service Provider shall have a lien on the Guest’s personal belongings brought into the hotel to secure its claims.

17. OBLIGATIONS OF THE SERVICE PROVIDER

17.1. The Service Provider shall perform the accommodation and other services ordered under the Contract in accordance with the applicable regulations and service standards.

17.2. The Service Provider shall investigate any written complaint submitted by the Guest and take the necessary steps to address the issue, recording the process in writing.

 

 

 

18. LIABILITY OF THE SERVICE PROVIDER

18.1. The Service Provider shall be liable for any damage suffered by the Guest that occurs within its facilities and is caused by the Service Provider or its employees.

18.2. The Service Provider’s liability shall not extend to:

18.2.1. Events that arise from unforeseeable or unavoidable causes outside the scope of the Service Provider’s employees and Guests at the time the contract was concluded, where it was not reasonably expected that the Service Provider could avoid or mitigate the damage; or

18.2.2. Damage caused by the Guest themselves.

18.3. The Service Provider may designate areas within the hotel that Guests are not permitted to enter. The Service Provider shall not be liable for any damage or injury occurring in such areas.

18.4. The Service Provider shall also be liable for damage to the Guest’s belongings caused by loss, destruction, or damage if the Guest placed them in areas designated by the Service Provider, in their room, or handed them over to an employee authorized to receive them.

18.5. In the above cases, the Service Provider shall compensate the Guest for damage to items brought into the hotel. For other property damage or loss of profit, the Service Provider’s liability is limited to the extent the Guest proves that the damage was a foreseeable possible consequence of breach of contract at the time the Contract was concluded.

18.6. The maximum compensation under the above circumstances shall not exceed fifty times the daily room rate under the Contract.

18.7. The Service Provider shall only be liable for valuables, securities, and cash if the item was explicitly received for safekeeping, if acceptance for safekeeping was explicitly refused, or if the damage occurred for reasons for which the Service Provider is generally liable. In such cases, the burden of proof lies with the Guest.

 

19. CONFIDENTIALITY

The Service Provider, in fulfilling the obligations under the Contract, shall act in accordance with Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Info Act), the provisions of the European Parliament and Council Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), and, if communicated by the Contracting Party, the relevant internal rules of the Contracting Party.

 

20. FORCE MAJEURE

Any cause or circumstance (e.g., war, fire, flood, extreme weather, power outage, strike) beyond a party’s control (“force majeure”) shall release the affected party from its obligations under the Contract for as long as the force majeure exists. The parties agree to use all reasonable efforts to minimize the likelihood of such events and to remedy any resulting damage or delay as promptly as possible.

21. GOVERNING LAW AND JURISDICTION

The legal relationship between the Service Provider and the Contracting Party shall be governed by the laws of Hungary.

 

22. COMPLAINTS AND DISPUTE RESOLUTION

22.1. Pursuant to Section 17/A of Act CLV of 1997 on Consumer Protection (hereinafter: “Consumer Protection Act”), the Service Provider informs Guests that the location for submitting complaints is the Service Provider’s premises at 7030 Paks, Energia Street 4. Complaints may also be submitted electronically via email to: info@hotelenergy.hu

22.2. In the case of consumers, according to the Consumer Protection Act, the Guest may initiate proceedings with the competent Conciliation Board based on their place of residence, habitual residence, or registered office, if the written complaint submitted to the Service Provider did not lead to a satisfactory resolution. The competent Conciliation Board based on the Service Provider’s registered office is operated by the Chamber of Commerce and Industry of Győr-Moson-Sopron County, with the following contact details: address: 9021 Győr, Szent István Street 10/A, email: bekelteto.testulet@gymsmkik.hu. The rules for conciliation proceedings are laid down in Sections 18–37/A of the Consumer Protection Act.

22.3. In the case of consumers, in the event of a violation of consumer protection rules, proceedings may be initiated with the National Consumer Protection Authority. The contact details of the Consumer Protection Department of the Tolna County Government Office are: 7100 Szekszárd, Augusz Imre Street 7, email: fogyasztovedelem@tolna.gov.hu, phone: +36 74 529-871.

 

23. PROVISIONS APPLICABLE TO EVENTS AND EVENT CONTRACTS

23.1. Definitions:

• Client: the party ordering or mediating an event to be held at the Hotel
• Service Provider: the person defined in Section 1 of these GTCs, who has concluded a written agreement with the Client for the organization of the Event
• Contract: the written agreement between the Client and the Service Provider regarding the organization of the Event
• Contracting Parties: jointly, the Client and the Service Provider

23.2. The basic accommodation package (room rate per night) includes, in particular, hotel accommodation, buffet breakfast, parking space, and Wi-Fi service.

23.3. The Service Provider is responsible for cleaning, preparing, and furnishing the rooms, providing lighting, and, depending on the weather, cooling or heating the premises.

23.4. The Service Provider shall provide parking spaces for participants of the Event in accordance with the available free spaces. Guests staying at the hotel shall be provided parking free of charge as part of the basic package, in order of arrival.

23.5. The Service Provider shall provide on-site assistance to the Client’s pre-designated partners for ensuring the technical conditions of the Event, such as presenting the venue, providing surveys if necessary, providing floor plans, access to electricity, and appropriate locations for technical equipment.

23.6. If the Client delays payment of any invoice specified in the Contract, late payment interest shall be charged for each calendar day affected, in accordance with Section 6:155 of the Hungarian Civil Code (Ptk.).

23.7. The Service Provider shall be entitled to withhold the provision of services under the Contract until the Client fulfills any payment obligations under the Contract, in particular any advance payment, in full and on time.

23.8. The Service Provider declares that, regarding the accommodation service specified in the Contract, the basic package includes 5% VAT, while catering services, rental of event rooms, and other non-basic services include 27% and 5% VAT, respectively. The fees (hereinafter: “Charges”) do not include tourist tax, which is payable by guests aged 18 and above.

23.9. The Service Provider reserves the right to incorporate into the Fees under the Contract the tax rate applicable under the prevailing legislation in the event of legal changes, and to unilaterally modify the Fees after the conclusion of the Contract with prior notice.

23.10. If the Client considers the Service Provider’s performance inadequate or non-compliant with the Contract, the Client is obliged to notify the Service Provider’s contact person immediately during the Event. The Client shall be liable for any damages resulting from a delay in notification. The Service Provider shall ensure that any non-compliance is remedied or, if remediation is not possible, that the Client’s observations are recorded in a report. Complaints regarding the Service Provider’s performance must be reported immediately upon occurrence, but no later than the same day, either to the contact person or to the reception, if a report needs to be prepared.

23.11. During the Event, both the Client and participants may only obtain food and beverages from the Service Provider while on the Hotel premises.

23.12. If the Client or participants bring and consume food or beverages on the Hotel premises without prior written consent from the Service Provider, the Service Provider’s staff shall request that the Client/participants cease this activity. If the Client or participants fail to comply and continue consuming the items, the Hotel shall consider this a breach of Contract and may initiate a penalty fee.

23.13. Each Contracting Party shall compensate the other for any damages resulting from a breach of Contract. A Party is exempt from liability if it proves that the breach was caused by circumstances beyond its control, unforeseeable at the time of contracting, and it was not reasonable to avoid or mitigate the damage. Any damage caused intentionally must be fully compensated.

23.14. Each Contracting Party is fully liable for damages unlawfully caused to the other Party or participants, including any losses, expenses, and costs resulting from damage caused by the Party or its employees to the other Party (including damage, loss, or destruction of property), including compensation to third parties or penalties imposed by authorities. The Party is exempt from liability if it proves its conduct was not negligent.

23.15. Each Contracting Party shall indemnify the other against any liability arising from unauthorized use of patents, registered designs, copyrights, trademarks, brand names, or any other intellectual property rights in connection with the performance of the Contract. The Client shall fully comply with obligations related to any copyrighted works used during the Event and cannot transfer such responsibilities to the Service Provider.

23.16. Neither Party shall be liable for failure to perform obligations under the Contract due to force majeure. In the event of force majeure, each Party shall bear its own losses.

23.17. The Client shall immediately report any damage exceeding HUF 10,000 to the Service Provider.

23.18. Liability for damages shall be governed by the relevant provisions of Act V of 2013 on the Civil Code (Ptk.).

23.19. If a force majeure affecting the performance of the Contract (e.g., war, fire, flood, extreme weather, power outage, strike) lasts for more than three months or permanently prevents the performance of the Contract, either Party may unilaterally terminate the Contract in writing with immediate effect and justification.

23.20. Upon termination of the Contract, the Parties shall act to protect each other and themselves from any damage. In the event of termination for any reason, the Parties may jointly decide on matters related to services already provided by the Service Provider and carry out any necessary settlement.

23.21. Invoices (including advance payment requests) shall be issued in Hungarian Forint (HUF) or Euro (EUR), with settlement between the Parties based on HUF.

23.22. Any decoration or educational material may only be placed on the walls of the Hotel’s rooms after prior consultation and approval by the Service Provider. All equipment, furniture, or materials necessary for the Event must be brought in or out via the staff reception, with inventory records prepared in duplicate for both Parties.

23.23. The Service Provider undertakes to provide a luggage room free of charge for Event participants during the Event.

23.24. At the end of the Event, all items brought in by the Client or participants (including exhibits, other objects, or packaging materials) must be removed. If the Client fails to do so by the deadline, the Service Provider may remove or store the items at the Client’s expense. The Service Provider may charge rent for items left in the Event room.

23.25. Commercial photographs may be taken on the Hotel premises, including the entire area and park, exclusively by the Client, unless otherwise agreed in the Contract.

23.26. The Service Provider is entitled to take photographs of the Event (including preparations, decorated rooms, prepared tables, food, displayed company logos, trademarks, and participants) for its own website. Participants shall only be shown in a non-identifiable manner (crowd shots). The Client consents to such photography and use.

23.27. Any material to be published by the Client regarding the Event must refer to the Hotel as “Energy Hotel & Business Center Paks” and must be approved in writing by the Service Provider before publication. Unauthorized publication constitutes a serious breach of Contract and entitles the Service Provider to terminate the Contract immediately.

 

24. WEBSITE

24.1. The Service Provider does not record the IP address or other personal data of visitors to its website. Searching is anonymous and without identification. Data is used solely for statistical purposes, optimization, and system security, and does not include personal data.

24.2. All data concerning Users is treated confidentially and used only for service development, advertising sales, and internal research/statistics. Published reports are anonymized.

24.3. Cookies are automatically sent to the visitor’s device to uniquely identify the browser. Cookies are used via Google Adwords solely to record page visits and times, and external providers may display ads based on previous visits. Users may delete or block cookies, but this may reduce website functionality.

24.4. The Service Provider is not responsible for deleted content archived by search engines. Removal must be requested from the search engine operator.

24.5. The website may contain links to and from external servers for web analytics. Personal data is not processed, only anonymized browsing information. Currently, analytics are provided via Google Analytics by Alphabet Inc. More information: https://policies.google.com/privacy?hl=en-US.

 

25. NEWSLETTER

25.1. The Service Provider sends newsletters and electronic direct marketing messages to subscribers, including news, offers, and updates.

25.2. Subscription requires a name and email address. Data is processed until deletion is requested.

25.3. Every newsletter provides an unsubscribe link; the website also provides an option to unsubscribe.

25.4. Users are responsible for the accuracy of the personal data provided.

25.5. Data Security

• 25.5.1. The Service Provider protects data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction.
• 25.5.2. Technical and organizational measures ensure protection corresponding to the risks.
• 25.5.3. Only authorized personnel may access personal data; third parties are not granted access, except as required by law.
• 25.5.4. Third-party disclosure only occurs with explicit consent.
• 25.5.5. Data may be disclosed to authorities when legally required.

 

 

26. PRIVACY POLICY

26.1.–26.4. Personal data is handled in accordance with applicable laws, including: Info Act (CXII/2011), GDPR (EU 2016/679), the 1981 Strasbourg Convention, E-commerce Act (CVIII/2001), and Act CXIX/1995 on direct marketing. Data collection is voluntary and used solely for contractual, billing, and advertising purposes. Full details: www.hotelenergy.hu.

 

27. DATA SUBJECT RIGHTS

• National Authority for Data Protection and Freedom of Information (NAIH)
• Address: 1055 Budapest, Falk Miksa u. 9-11, Postal: 1363 Budapest, Pf.: 9
• Tel: +36 1 391 1400, Email: ugyfelszolgalat@naih.hu, Website: www.naih.hu
• Data Controller: WHB Hotel Kft., Energy Hotel & Business Center, 9027 Győr, Juharfa u. 11, Tel: +36 75 677 850, Email: info@hotelenergy.hu

 

28. LEGAL DISCLAIMER

28.1.–28.14. Use of the website constitutes acceptance of these terms. The Service Provider makes reasonable efforts to ensure accuracy but does not guarantee or warrant the website content. Access may not be continuous or error-free. The Service Provider is not liable for any damages, losses, or costs arising from website use or third-party content. All website content, including images, text, and layouts, is copyrighted. Reproduction or use beyond personal purposes requires prior written consent. Users are responsible for the content of messages sent to the Service Provider. Invalidity of any provision does not affect the remainder of the terms.