WHB Hotels Loyalty Programme
WHB Hotels Loyalty Programme Terms and Conditions
Definition of the Loyalty Programme
The WHB Hotels Loyalty Programme has been created to reward the loyalty of individual guests who repeatedly choose WHB Hotels and stay with us several times throughout the year.
The programme consists of four membership tiers:
- Registration
- Bronze
- Silver
- Gold
Each membership tier offers exclusive benefits and discounts, which increase progressively as members advance to higher levels.
Participating WHB Hotels
WHB Hotels (https://whbhotels.com/)
- Alice Hotel Budapest
- https://alicehotel.hu/
- Energy Hotel & Business Center ****Superior, Paks
- https://hotelenergy.hu/
- ETO Park Hotel ****Superior, Győr
- https://hoteletopark.hu/
- Hotel Helikon ****Superior, Keszthely
- https://hotelhelikon.hu/
Who can join the Loyalty Programme?
Anyone wishing to enjoy discounted stays at our hotels and take advantage of the additional benefits offered by the programme may become a member.
Membership is entirely voluntary and free of charge. Joining the programme only requires registration by providing your name and email address, followed by confirmation of your registration.
What are the benefits of joining?
After registering, you will immediately become a member of our loyalty community and will:
- receive exclusive offers and special promotional periods before the general public;
- become eligible for accommodation discountsfrom the Bronze membership tier onwards by collecting qualifying room nights;
- gain access to exclusive promotions available only to loyalty members;
- enjoy member discounts on all bookings made directly through the participating hotels’ official websites from the Bronze membership tier onwards.
Personal Loyalty Account
- Your personal loyalty account is created automatically once you register by providing your name, email address and password.
- Your password must contain at least eight (8) characters, including at least one uppercase letter and one numeral.
- If you forget your password, a password reset email will be sent to the email address used during registration.
- After logging in, you can immediately view your registration details and your current membership tier.
- Your personal information may be updated at any time.
- Your account also displays your previous quotations and reservations, together with the total value of your bookings.
- From time to time, exclusive promotional offers will become available in your account and you will receive notifications about them. If you no longer wish to receive these notifications, you may unsubscribe at any time using the relevant setting in your account.
Loyalty Programme Membership Tiers
Member Tier
Upon registration, members are entitled to the following benefits:
- Be among the first to receive exclusive offers and the latest news from WHB Hotels.
- Enjoy a faster and more convenient booking experience as a registered member.
- Start earning qualifying room nights towards higher membership tiers and enjoy additional member benefits.
Bronze Tier
Qualification: From 10 qualifying room nights
Members are entitled to:
- 5% discount on accommodation
- 5% discount on wellness treatments booked on-site¹
- 5% discount on à la carte restaurant consumption
- 5% discount on sports services (SUP, tennis and bicycle rental)²
- Complimentary early check-in and late check-out, subject to hotel availability
Silver Tier
Qualification: From 15 qualifying room nights
Members are entitled to:
- 10% discount on accommodation
- 10% discount on wellness treatments booked on-site¹
- 10% discount on à la carte restaurant consumption
- 10% discount on sports services (SUP, tennis and bicycle rental)²
- Complimentary early check-in and late check-out, subject to hotel availability
- Complimentary in-room dessert amenity
Gold Tier
Qualification: From 25 qualifying room nights
Members are entitled to:
- 15% discount on accommodation
- 15% discount on wellness treatments booked on-site¹
- 15% discount on à la carte restaurant consumption
- 15% discount on sports services (SUP, tennis and bicycle rental)²
- Complimentary early check-in and late check-out, subject to hotel availability
- Complimentary in-room welcome pastry and a bottle of wine
¹ The range of wellness services may vary by hotel; therefore, certain discounts may not be available at every participating property.
² The availability and selection of sports services may vary between participating hotels.
Validity of the Loyalty Programme
- Membership in the Loyalty Programme is established for an indefinite period.
- Members may terminate their participation in the programme at any time upon request. A confirmation email regarding the termination of membership will be sent within 24 hours.
Termination of Membership
Membership in the Loyalty Programme may be terminated in the following cases:
- if the member has not used their loyalty account for at least two (2) consecutive years, meaning that neither a reservation nor a quotation request has been made during this period;
- if the member withdraws their consent to the processing of their personal data, where such consent is required for participation in the programme.
Miscellaneous Terms and Conditions
- WHB Hotels reserves the right to amend the benefits, discounts, qualification requirements and additional services associated with the Loyalty Programme membership tiers. Members will be notified of any such changes in advance.
- WHB Hotels reserves the right to discontinue the Loyalty Programme at its sole discretion. Members will receive written notice at least thirty (30) days prior to the termination date. Following the expiry of the notice period, no further qualifying room nights may be earned.
- Only one Loyalty Programme membership account may be used per reservation. Discounts associated with multiple membership accounts cannot be combined or applied to the same reservation.
Other Provisions
- Information regarding the processing of personal data is set out in the Privacy Notice, available on the hotel’s website.
- Unless otherwise provided for in these Loyalty Programme General Terms and Conditions, the General Terms and Conditions governing the use of hotel services shall apply and are available on the hotel’s website.
Contact
Should you have any questions regarding the WHB Hotels Loyalty Programme, our Sales Team will be pleased to assist you.
Contact details
Email: info@hotelhelikon.hu,
Telephone: +36 83 889 600